Updated April 20, 2012    
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The Letter Carrier Resource Guide

This guide was created to help all letter carriers in the daily situations they face. It includes sections on letter carrier work methods and reporting requirements. It also explains how to read TAC's employee everything reports, Form 1840 reverse, and how to understand what time will not be credited to your route. Click here to download the guide (PDF 43MB).

  Route Protection Program cover

NALC Route Protection Program—
Minor corrections made to chapters

Background information

NALC's Route Protection Program is a comprehensive educational publication explaining route examinations, route adjustments and "minor route adjustments."

A few minor corrections to the text of the three chapters were made, effective May 1, 2006. (See errata in the index of each chapter.) The corrections were printed and mailed to branches in an RPP mailing. They are also available for download below:

  • Chapter One, Route Examination and the Letter Carrier is intended for letter carriers whose routes are scheduled for a formal six day count and inspection. It contains instructions on filling out the Form 1838-C Worksheet during the week of inspection, a brief outline of how management evaluates and adjusts routes, and advice on how to ensure that the results of the evaluation and adjustment are fair and accurate. Chapter 1 (pdf, 3.71 MB)

  •   Pocket Handbook cover
    Chapter Two, Route Examination and Adjustment for NALC Representatives provides in-depth information focusing on the adjustment process, and is intended primarily for NALC representatives who will assist and advise carriers through the inspection process. Chapter 2 (pdf, 1.81 MB)

  • Chapter Three, The Minor Route Adjustment Process describes management's use and misuse of the minor adjustment provisions in Section 141 of the M-39 Handbook. Chapter 3 (pdf, 614 KB)

  • The NALC Route Protection Program Pocket Handbook is a separate, pocket-sized booklet to be used by carriers as a quick and convenient reference during the week of count and inspection. NALC has mailed a copy of the Handbook to every letter carrier who is a member of NALC. The handbook it is intended for members only and is not available online.

NALC created the Route Protection Program after Postal Service management scuttled a joint labor-mangement task force that was exploring new methods for evaluating letter carrier routes.

Multiple days of inspection

January 10, 2011: The Memorandum of Understanding limiting management to inspecting a route on a 6-day count and inspection to no more than 3 days, and the selection of PS Form 3999 closest to the selected street time, has been extended to May 26, 2012. (M-01740)

ExcessingA Guide for Understanding Excessing Rules
This guide was created to try to provide an easier way to understand Article 12. The guide breaks Article 12 down into logical “chapters” through the use of an index of events related to withholding/excessing. When you have a withholding/excessing situation, check the index first and it will direct you to the correct information. Click here to download the guide (PDF).

CORA Guide for Using COR

This guide was created to take the mystery out of the workings of Carrier Optimal Routing(COR) when it is used to generate route adjustments. NALC representatives are encouraged to read this guide in advance of any proposed COR adjustments.


Projections can not determine letter carriers’ workload.

In 2007, the NALC and USPS settled a national-level dispute over management's use of DOIS projections (M-01664) in determining a letter carrier's daily workload. In 2011, the parties further agreed that projections can not determine a letter carrier's daily workload when they settled a national-level dispute that arose for the Greater Indiana District's use of an "office efficiency tool." This settlement (M-01769) is applicable to any other tool/system/program currently being used or developed in the future to project office and/or street time.

Usefully documents and forms:

  • M-01750 - LTATS-Weekly Summary Report with Designation and Activity Codes - This report shows work hours transferred from one Designation and Activity Code to another. This report should be reviewed to determine if work hours have been transferred to or from a city carrier assignment.
  • M-01751 - Steward, Standby and Meeting Time Report - This report will show all time recorded under the following MODS operation numbers: 613 (Steward Time), 354 (Standby) and 632 (Meeting Time).
  • M-01752 - Operations Summary Report - Weekly - This report shows the total number of work hours recorded under each MODS operation code in a zip code. To assist in reading this form see M-01754 below.
  • M-01753 - Flash Last Four Weeks Report - This report shows a variety of unit information compared to Same Period Last Year including volumes, work hours by function, sick leave, etc.
  • M-01754 - MODS Operation Numbers Listing - This report provides an explanation of all relevant MODS operation codes.
  • M-01755 - Workhour Workload Report (by Route) - This report shows the work hours, volume and any auxiliary assistance for a particular route over a specified period of time.
  • M-01760 - Instructions for obtaining a 3999 Audit Trail Report - Shows how to transfer a 3999 from the mainframe to the workstation in DOIS, data summary screen, function analysis screen and audit trail report.
  • M-01762 - COR Presentation (PowerPoint) - Joint Power Point presentation on how to use COR.
  • M-01697 is the National Memorandum of Understanding on the Approved FSS Work Methods.
  • M-01694 is the October 22, 2008, National Memorandum of Understanding on the Assignment of City Delivery.
  • M-01691 is the Flat Sequencing System (FSS) NALC/USPS Joint Task Force Report, the NALC FSS Task Force Members' Report, and the USPS FSS Task Force Members' Report.
  • M-01664 - July 30, 2007 - Step IV Resolution. DOIS projections are not the sole determinant of a carriers leaving or return time, or daily workload. As such, the projections cannot be used as the sole basis for corrective action.
  • M-01683 is the renewed (April 29, 2008) city and rural delivery National Memorandum of Understanding, renewing M-01606 below.
  • M-01606 renewed the March 8, 2006 MOU (M-01568) below.
  • M-01568 is the March 8, 2006 Memorandum of Understanding between the USPS and the NALC and the NRLCA regarding the processing of future city/rural disputes.
  • M-01520 are the agreed upon principles in addressing city/rural delivery dispute issues, jointly formulated by the USPS, the NALC and the NRLCA.
  • M-01519 is the City/Rural (dispute) Process Agreement which provides an agreed upon process and guidelines on how the USPS, the NALC, and the NRLCA are to handle disputes over whether deliveries should be assigned to the City Delivery or Rural Delivery craft.
  © National Association of Letter Carriers, AFL-CIO