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Coverage
Committed to QUALITY
As
a top-rated FEHB plan, members will find the NALC HBP eager
to assist you and ready to provide prompt and safety-minded responses to questions related to your medical care.
These
are some of the reasons we continue to be rated at the top of the
federal insurance program for member satisfaction:
2008
Plan Guides:
The Guides provide a comparison of the plans, benefits, premiums,
member
survey results, and quality information.
Enrollee Survey results are collected, scored, and reported by an independent organization. Survey categories are overall plan satisfaction, getting needed care, getting care quickly, how well doctors communicate, customer service and claims processing.
To view the result, choose "survey results" in the Select a View box, and click the go button. View survey now.
Our business partners have received accreditation acknowledging they meet nationally accepted
standards in the health care industry. Three major organizations
that evaluate health care performance and quality are JCAHO, NCQA,
and URAC.
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The
Caremark's
21 Specialty pharmacies are JCAHO accredited; its 5 AccordantCare™
Health Management Programs are NCQA accredited. |
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United
Behavioral Health JCAHO and URAC accredited. |

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