Coverage Committed to QUALITY

As a top-rated FEHB plan, members will find the NALC HBP eager to assist you and ready to provide prompt and safety-minded responses to questions related to your medical care.

These are some of the reasons we continue to be rated at the top of the federal insurance program for member satisfaction:

		Quick claim service
		Quick and easy means for obtaining benefits
		Hundreds of thousands of network choices

2008 Plan Guides: The Guides provide a comparison of the plans, benefits, premiums, member survey results, and quality information.

Enrollee Survey results are collected, scored, and reported by an independent organization. Survey categories are overall plan satisfaction, getting needed care, getting care quickly, how well doctors communicate, customer service and claims processing.

To view the result, choose "survey results" in the Select a View box, and click the go button. View survey now.

Our business partners have received accreditation acknowledging they meet nationally accepted standards in the health care industry. Three major organizations that evaluate health care performance and quality are JCAHO, NCQA, and URAC.

	The Caremark's 21 Specialty pharmacies are JCAHO accredited; its 5 AccordantCare™ Health Management Programs are NCQA accredited.
	United Behavioral Health JCAHO and URAC accredited.