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Coverage
Committed to QUALITY
As
a top-rated FEHB plan, members will find the NALC HBP eager
to assist you and ready to provide prompt and safety-minded responses to questions related to your medical care.
These
are some of the reasons we continue to be rated as one of the top federal insurance plans for member satisfaction:
Plan Guides:
The 2010 Guides provide a comparison of the plans, benefits, premiums,
member
survey results, and quality information.
Enrollee Survey results are collected, scored, and reported by an independent organization. Survey categories are overall plan satisfaction, getting needed care, getting care quickly, how well doctors communicate, customer service and claims processing.
View survey now.
Our business partners have received accreditation acknowledging they meet nationally accepted
standards in the health care industry. Three major organizations
that evaluate health care performance and quality are Joint Commission, NCQA,
and URAC.
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The
CVS/Caremark's
17 Specialty pharmacies are Joint Commission accredited; and their AccordantCare™
Health Management Programs are NCQA accredited. |
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OptumHealthSM Behavioral Solutions OptumHealth SM Behavioral Solutions is comprised of United Behavioral Health, a UnitedHealth Group company. Joint Commission and URAC accredited. |
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CIGNA HealthCare Case Management and Health Utilization Management, URAC accredited. CIGNA HealthCare PPO Network, NCQA accredited. |
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