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Coverage
Committed to QUALITY
As
a top-rated FEHB plan, members will find the NALC HBP eager
to assist you and ready to provide prompt and safety-minded responses to questions related to your medical care.
These
are some of the reasons we continue to be rated as one of the top federal insurance plans for member satisfaction:
Plan Guides:
The Guides provide a comparison of the plans, benefits, premiums,
member
survey results, and quality information.
Enrollee Survey results are collected, scored, and reported by an independent organization. Survey categories are overall plan satisfaction, getting needed care, getting care quickly, how well doctors communicate, customer service and claims processing.
View survey now.
Our business partners have received accreditation acknowledging they meet nationally accepted
standards in the health care industry. Three major organizations
that evaluate health care performance and quality are Joint Commission, NCQA,
and URAC.
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Joint Commission accreditation: CVS/Caremark's 15 Specialty pharmacies and MinuteClinics, Alere™ |
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NCQA accreditation: CVS/Caremark's 16 Health Management Programs, Alere's™ 5 Health Management Programs and CIGNA HealthCare OAP Network, OptumHealth Behavioral Solutions Health Utilization Management
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Urac accreditation: Alere™ Case Management, CVS/Caremark's Mail and Specialty Pharmacies, Pharmacy Benefit Managemetn, and CVS/Caremark Drug Therapy management; CIGNA HealthCare Case Management and Health Utilization Management, and health Call Center; and Optumhealth Behavioral Solutions Health Utilization Management
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